HELOC Customer Service Representative II (On-site)
Newrez LLCTempe, Arizona, United States
Posted December 17, 2025
Full Time
About the Company
Newrez brings a unique combination of mortgage expertise, financial strength, and product innovation capabilities to the lending table. We believe the lending business isn't about financial transactions — it's about people. © 2025 Newrez LLC, 1100 Virginia Dr., Suite 125, Fort Washington, PA 19034. 1-888-673-5521. NMLS #3013 (www.nmlsconsumeraccess.org). Doing business as Newrez Mortgage LLC in the state of Texas. Alaska Mortgage Lender License #AK3013. Arizona Mortgage Banker License #919777. Licensed by the Department of Financial Protection & Innovation under the California Residential Mortgage Lending Act. Loans made or arranged pursuant to a California Finance Lenders Law license. Massachusetts Lender #ML-3013. Licensed by the N.J. Department of Banking and Insurance. Licensed Mortgage Banker-NYS Banking Department. Additional licenses available at www.newrez.com. This communication does not constitute a commitment to lend or the guarantee of a specified interest rate. Loans secured by a lien against your property. Application required and subject to underwriting approval. Not all applicants will be approved. Interest rate subject to change due to market conditions. If you do not lock in a rate when you apply, your rate at closing may differ from the rate in effect when you applied. Upfront mortgage insurance premium may be rolled into new loan amount. Important information relating specifically to your loan will be contained in the loan documents, which alone will establish your rights and obligations under the loan plan. Fees and charges apply and may vary by product and jurisdiction. Call for details. Terms, conditions, and restrictions apply. This site is not authorized by the New York State Department of Financial Services. No mortgage loan applications for properties located in the state of New York will be accepted through this site.
Job Description
The HELOC Customer Service Representative II will provide excellent customer service in a fast-paced call center, handling inbound customer service-related calls and collecting past-due mortgage payments from homeowners across the country.
Requirements
- High school diploma or equivalent
- 2-4 years' customer service/collections experience
- English fluency
- Outstanding negotiation and telephone communication skills
- Familiarity with Internet-based search techniques
- Ability to maintain professional conduct with people of any mood or personality type
- Excellent reasoning and research skills
- Ability to safeguard confidential customer and company information
- Solid work ethic, high integrity, positive attitude, and strong attention to detail
- Ability to follow instructions and work with minimal direct supervision
- Excellent keyboard skills
- Proficiency with Microsoft Windows-based computers and Microsoft Office software
- Spanish or bilingual is a plus
- Sales experience is a plus
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave
- Pet insurance
- Adoption Assistance
- Tuition reimbursement
- Employee Loan Program
- Employee Matching Gifts Program
- Newrez Grants Program
- Volunteer Time Off (VTO) day