Homeowner Support Specialist (On-Site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. The Loss Mitigation Specialist role is responsible for establishing contact, communicating, and negotiating with borrowers, investors, and real estate agents to resolve at-risk mortgages.

Requirements

• Handles multiple mortgage products that are 60+ days delinquent
• Handles inbound and outbound calls supporting homeowner questions and helping homeowners to become engaged in loss mitigation workout assistance
• Keeps servicing files up to date
• Minimizes loss due to foreclosure through the use of loss mitigation options
• Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property
• Analyzes financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customer
• Addresses any borrower questions or concerns
• Ensures compliance with company policies and procedures

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program