Onboarding Manager
NexHealthSan Francisco, California, United States
Posted October 9, 2025
Full Time
About the Company
NexHealth is a leading provider of healthcare practice management solutions, specializing in seamless integration between patient journey stages—from scheduling to payments—and electronic health record systems. By offering advanced software and cloud-based technology, NexHealth enhances office management, improves the patient experience, and streamlines medical operations. The company's distinctive focus on comprehensive connectivity and user-friendly technology sets it apart in the healthcare industry.
Job Description
NexHealth is seeking an Onboarding Manager to join their fast-growing team, aiming to accelerate innovation in healthcare. This role focuses on streamlining onboarding processes for medical practices, ensuring a smooth customer experience and maximizing adoption. The team operates in a high-growth environment with a rapid scaling of the onboarding process.
Requirements
- 2–4 years of experience in a customer-facing onboarding, implementation, or customer success role at a SaaS company
- Available to be on-site a minimum of two days per week
- Experience implementing technical products, including guiding customers through software setup, integrations, training or process configuration
- Ability to consult with customers to understand their goals, recommend best practices, and drive business outcomes
- Excellent written and verbal communication skills
- Experience using CRM or project management tools such as Salesforce, HubSpot, Asana, or Trello
- High technical aptitude with the ability to quickly learn complex software systems, troubleshoot configuration issues, and communicate technical concepts to non-technical users
Benefits
- Competitive salary
- Equity
- Commuter benefits
- 401K
- Full Medical, Dental and Vision
- Unlimited PTO
