Production Support Engineer
Nextgen ClearingMumbai, Maharashtra, India
Posted August 4, 2025
Full Time
About the Company
Founded in 2007, Nextgen Clearing have established themselves as the only independent clearing experts. Their award-winning solutions and services, accessible through a flexible online platform, serve over 160 operators worldwide. With a global presence across 20 locations and employing over 300 talented professionals, Nextgen is a trusted partner for its innovative first to market solutions, that maximise roaming profit and facilitate seamless transitions to 5G and beyond. Nextgen continues to lead the industry, setting new standards for efficiency, reliability, and customer satisfaction in global roaming services. Nextgen’s product portfolio includes Financial Clearing, Debt Collection, Data Clearing, BCE, Discount Management, Traffic Identification and Monetisation, Simulation and Budget, and Data Visualisation tools.
Job Description
Monitor production systems, resolve operational problems, and document incidents. Participate in UAT, production cutovers, and customer onboarding support. Recommend process improvements and perform quality checks.
Requirements
- Requests/Incidents response and resolution time within SLA
- Percentage of incidents resolved at L1 without escalation
- Uptime and availability of production systems
- Accuracy and completeness of daily operational logs and tickets
- Error-free completion of job schedules and file processing
- Compliance with audit, documentation, and process handover requirements
- Number of recurring or escalated incidents (trend reduction)
- Timely action on system alerts and file monitoring (within 1 hour)
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Wellness Resources
