Senior Product Manager (AI Agents)
NextivaLoja, Ecuador
Posted September 23, 2025
Full Time
About the Company
Nextiva is a leading provider of AI-powered customer experience solutions, transforming how businesses engage with customers through its comprehensive platform. With services including journey orchestration, automation, and analytics, Nextiva focuses on delivering Amazing Service® and enhancing brand management. Headquartered in Scottsdale, Arizona, the company has secured significant funding and powers over 100,000 businesses globally.
Job Description
Nextiva is seeking an experienced Product Manager to lead the vision and execution of their AI Agents Platform, integrating AI and automation into their unified communications platform. The role focuses on user needs, business goals, and market trends, driving the development of multimodal AI features to improve customer interactions and operational efficiency. This is a full-lifecycle product management position within the Data & Intelligence Platform group.
Requirements
- Define and communicate a product vision and roadmap.
- Deeply understand user needs and pain points.
- Translate product vision into detailed user personas and acceptance criteria.
- Collaborate with AI Engineers and Data Scientists.
- Lead agile development cycles.
- Oversee product launch and go-to-market strategy.
Benefits
- Health Insurance
- Life Insurance
- RRSP plan
- Wellness initiatives
- Learning and development opportunities
- Employee Assistance Program
- Flexible Time Off
- Professional development
