SaaS Onboarding Engineer
NGDATAUnited States
Posted September 1, 2025
Full Time
About the Company
NGDATA is a global digital experience company that partners with businesses to leverage data for customer-centricity. Through cutting-edge solutions like Big Data, Customer DNA, and the Customer Experience Management platform, NGDATA centralizes customer information, uses AI and machine learning to recommend personalized engagement strategies, and drives business impact through retention and increased market share. With over a decade of experience in industries such as financial services and telecommunications, NGDATA has delivered more than half a billion personalized recommendations worldwide.
Job Description
The SaaS Onboarding Engineer is responsible for ensuring successful customer onboarding via SaaS. This role involves guiding customers through technical onboarding, integrations, and best practices to achieve a smooth go-live experience, coordinating activities across ETL, data analysis, and integrations. The engineer will also document processes and support cross-functional teams.
Requirements
- Bachelor's degree in Computer Science or similar field
- Experience in implementation, onboarding, data analysis, or technical project coordination (a plus)
- Proficiency in tools like Jira, Confluence, and SFTP
- Strong analytical skills and data validation proficiency
- Excellent communication skills
- Strong work ethic, including independent and collaborative work
Benefits
- Global team
- Free and trust
- Opportunity for growth
- Hybrid work
- Competitive salary package
