Cloud Operations Engineer
NiCE CognigyDusseldorf, North Rhine-Westphalia, Germany • Germany
Posted September 2, 2025
Full Time
About the Company
Cognigy is transforming the customer service industry with its advanced AI Agent platform for enterprise contact centers.
Job Description
Cognigy is seeking a Cloud Operations Engineer to join their Engineering department, supporting the development and maintenance of their AI Agent platform, Cognigy.AI. The role involves automating infrastructure, ensuring stability and reliability, optimizing costs, mentoring engineers, and contributing to a continuously improving environment. The company emphasizes a diverse, passionate, and respectful team culture with core values of Team, Trust, Transparency, Technology.
Requirements
- Kubernetes & Containerization Expertise
- Infrastructure Auto-Scaling
- Cloud Proficiency
- Strong Networking & Security Knowledge
- Passion for Automation
- Infrastructure as Code Enthusiast
- Programming Skills
- Hands-on with Key Technologies
- Monitoring & Observability
- Proactive & Solution-Oriented Mindset
- Incident Response & Decision Making
- Team-Oriented & Globally Minded
Benefits
- Attractive and performance-oriented salary
- Company Pension Scheme
- 25 days paid leave
- Flexible working options
- Colleague recognition
- Reward and celebration events
- Global Employee Assistance Program
- ClassPass membership
- Ongoing learning and development opportunities
- Giving Back Day
