DevOps Engineer, CX
NICECochabamba, Cochabamba, Bolivia
Posted August 15, 2025
Full Time
About the Company
NiCE is a global leader in AI-powered customer engagement solutions, offering platforms that automate interactions into intelligent actions. The company's core services include customer service automation, digital self-service, and workforce optimization, empowering organizations to enhance performance and deliver measurable outcomes across industries. NiCE's commitment to putting people first and its widespread adoption in over 150 countries make it a trusted partner for innovation and efficiency.
Job Description
NiCE is seeking a DevOps Engineer, CX to manage and enhance their Cloud Infrastructure and CI/CD pipelines. The role involves optimizing application performance, leading the design and implementation of scalable and cost-efficient infrastructure, and collaborating with a US-based support escalation model. The position offers a hybrid work model with 2 days in the office and three days working remotely.
Requirements
- 3+ years of hands-on experience in DevOps or a related field
- In-depth experience with AWS services
- Strong experience with CloudFormation and Terraform for infrastructure provisioning
- Advanced hands-on experience with Jenkins, GitHub Actions, with a deep understanding of pipeline design
- Advanced proficiency in scripting languages (Python, Groovy, Shell, and JavaScript)
Benefits
- Competitive salary
- Hybrid work model