Technical Support Engineer
NICEMedellín, Antioquia, Colombia
Posted September 30, 2025
Full Time
About the Company
NiCE is a global leader in AI-powered customer engagement solutions, offering platforms that automate interactions into intelligent actions. The company's core services include customer service automation, digital self-service, and workforce optimization, empowering organizations to enhance performance and deliver measurable outcomes across industries. NiCE's commitment to putting people first and its widespread adoption in over 150 countries make it a trusted partner for innovation and efficiency.
Job Description
NiCE is seeking a Technical Support Engineer to resolve software issues, particularly those affecting customer contact centers. The role focuses on providing technical support via channels, taking ownership of issues, mentoring colleagues, and contributing to the internal knowledge base. The position offers hybrid work options within a collaborative, fast-paced environment.
Requirements
- Bachelor’s degree in Computer Science, Business Information Systems, Networking, or a similar field, or equivalent work experience.
- 5+ years’ experience in technical customer service, preferably in technical support roles.
- 3+ years of advanced knowledge in SaaS technologies, relational databases, data/metric analysis, and reporting platforms.
- Excellent technical, analytical, and problem-solving skills.
- Effective communication skills and ability to work in a fast-paced environment.
- Proficiency with support ticketing systems (e.g., Salesforce, Jira, ServiceNow).
Benefits
- Hybrid work model
- Career growth opportunities
- Fostering a collaborative and supportive team environment
