Customer Success Engineer

As a Senior Customer Success Engineer at Nirmata, you will be building and maintaining technical trusted advisor relationships with Fortune 500 customers. You will ensure alignment of Nirmata’s solution to key customer pain points and requirements, successful adoption of Nirmata platform, and operationalizing containerized applications, delivering Nirmata value and ROI realization.

Requirements

• Responsible for verifying and implementing the detailed technical design solution to the problems identified by customers and/or Nirmata.
• Responsible for providing design and operational solutions enterprise adoption of containers.
• Responsible for understanding customer initiatives, customer’s internal operating model and align Nirmata’s technical delivery to customer’s model.
• Responsible for building key trusted relationships with key stakeholders in customer’s organization up to Director level.
• Manage customer escalations by working customer and internal engineering teams in resolving critical issues to customer’s satisfaction.
• Educate customers with the correct technical knowledge and create and update technical documentation as needed.
• Assist the customer in defining, capturing, documenting and sharing the actual financial value provided by Nirmata.
• Maintain current functional and technical knowledge of Nirmata, Kubernetes, virtualization, converged infrastructure and storage networks.
• Gather and maintain current information on the customer’s current and future plans.
• Provide clear and constructive product feedback to Nirmata Engineering teams based on customer requirements
• Help to document best practices in developing and deploying Nirmata solutions
• Function as a front-line technical resource for best practice and informal customer questions and act as a liaison between customers and both the Engineering and Product Management offices.

Benefits

• Comprehensive health coverage including medical, dental, and vision
• Equity awards
• Flexible time off