Senior Customer Success Manager
nitraNew York, New York, United States • Washington, District of Columbia, United States
Posted February 20, 2025
Full Time
About the Company
Nitra is a fintech company dedicated to transforming the healthcare industry by providing efficient and transparent solutions for medical practitioners. The company offers an all-inclusive platform powered by machine learning and blockchain technologies, addressing the needs of physicians and clinics in areas such as loans, accounts, payments, and expense management. Led by experienced founders and backed by top-tier investors, Nitra aims to simplify practice management, allowing doctors to focus more on their patients.
Job Description
Nitra is seeking a Senior Customer Success Manager to manage customers and channel partners, driving growth and ensuring a first-class experience. The role involves onboarding, performance tracking, retention goal setting, and serving as a trusted advisor. Nitra builds a more efficient healthcare system with fintech and software solutions for medical practices.
Requirements
- Proven track record (5+ years) of success as a Customer Success Manager or similar role
- Exceptional ability to communicate and foster positive business relationships
- Experience in managing and working with a diverse group of stakeholders and customers
- Enjoy working in an unstructured start-up environment
- Excellent written and verbal communication skills
- Expert level time management and organizational skills
- The ability to see challenges as opportunities to level up
- A collaborative spirit
- Passion for creative thinking and bold ideas
Benefits
- Equity
- Competitive Salary
- Health Care
- Retirement Benefits
