Member Services Lead

We're rebuilding the system so it works the way it should: clear prices you can trust, faster payments that keep providers focused on patients, and data that helps employers make better decisions.

Requirements

• High school diploma/GED required; associate or bachelor’s degree preferred.
• 2+ years of customer service experience, ideally in healthcare or a related field.
• 1+ year of leadership or supervisory experience, with a proven ability to motivate and manage a team.
• Solid understanding of the healthcare industry (insurance, medical benefits, billing, etc.).
• Proficiency with Microsoft Office, messaging apps, and CRM or care management platforms.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional demeanor and empathy when assisting members experiencing challenges.
• Willingness to cover on-call shifts and support team scheduling needs.

Benefits

• Healthcare
• Retirement Plan
• Paid Time Off