Customer Success Operations Manager
NooksUnited States
Posted January 6, 2026
140000 - 180000 USD
Full Time
About the Company
Nooks delivers an AI‑powered Sales Assistant Platform that automates routine tasks, freeing sales professionals to concentrate on relationship building and closing deals. By streamlining lead qualification, follow‑up, and data entry, Nooks enables teams to increase pipeline velocity and hit revenue targets. The platform has helped thousands of reps achieve quota, saved clients hundreds of thousands of hours, and generated hundreds of millions of dollars in pipeline value. Nooks differentiates itself with a focus on human‑centric selling, a proven track record of measurable impact, and a culture that prioritizes efficiency and customer success.
Job Description
Nooks.ai is hiring a Customer Success Operations Manager to define, operate, and scale the systems, insights, and processes that power Nooks' Customer Success organization.
Requirements
- 4+ years of experience in Customer Success Operations, Revenue Operations with deep CS ownership, or management consulting with direct CS operating responsibility
- Proven experience owning CS metrics, health scoring, renewals forecasting, and post-sales performance management
- Hands-on experience with CS and SaaS technology stacks such as HubSpot, Gong forecasting, Pylon, Looker, and Gainsight, with strong expertise in HubSpot Sales and Service Hubs
- Advanced ability to build and maintain dashboards, reports, and data models that drive executive decision-making
- Strong analytical judgment with the ability to move beyond reporting into insight, prioritization, and recommendation
- Demonstrated success designing scalable CS processes and operating models in high-growth SaaS environments
- Strong project ownership skills with the ability to independently drive complex, cross-functional initiatives
- Comfort operating with ambiguity and shaping structure where none exists
- Builder mindset with a bias toward action and measurable impact
- Deep empathy for customer-facing teams and a strong investment in their success
Benefits
- Competitive compensation
- Equity
- Generous perks
- Comprehensive benefits
