North South Consulting Group

The Strategic Design and Experience Lead (SDEL) is a creative and strategic role that drives digital experiences for millions of service members, families, and survivors worldwide. This role blends human-centered design, strategic communications, and data-driven insight to deliver meaningful digital experiences that inform, empower, and engage the military community.

Requirements

• U.S. Citizenship
• Ability to obtain and maintain a favorable Tier 3 (Public Trust) background investigation or the level required by the contract
• 5+ years of experience leading strategic design, customer experience, or digital brand innovation initiatives for large-scale or government programs
• 5+ years of experience applying human-centered design principles and leading UX research or creative strategy initiatives
• 3+ years of experience advising senior executives or program leadership on design strategy, innovation, and customer engagement
• Proven ability to translate user insights and analytics into actionable design improvements and experience strategies
• Demonstrated experience with Agile environments and cross-functional collaboration between design, IT, and communications teams
• In-depth knowledge of accessibility compliance standards (Section 508 and WCAG 2.1+)