Directs and manages the operations of New Business Case Management, responsible for staffing, development, coaching, communication and salary administration. Leads complex, cross-departmental projects and initiatives, and resolves operational problems to strengthen internal and external customers.
Requirements
- Bachelor's degree or an equivalent combination of education and progressively responsible work experience
- Minimum of five years related professional level experience, preferably in a client advocacy (insurance operations) function
- Leadership and mentoring/coaching skills, and ability to develop and train team members
- Experience in leading process improvement, product introduction, system enhancements and/or committee efforts
- Proficiency with tracking, development and maintenance of metrics
- Ability to negotiate win-win solutions with clients, field and peers
- Effective change management skills to positively influence, work cooperatively, and negotiate with all levels in the department, the company, policy owners and the field
Benefits
- Competitive salary range ($76,650.00 - $142,350.00)
- Geographic Specific Pay Structure (Structure 110: $84,350.00 - $156,650.00, Structure 115: $88,130.00 - $163,670.00)
- Opportunity for career growth and development with a best-in-class company
