Customer Care Training Supervisor

Join Novibet as a Customer Care Training Supervisor! As a key role in a dynamic, fast-growing company, you will lead the training function, guide the training team, shape our learning culture, and drive initiatives that elevate performance across the organization.

Requirements

• Proven experience in managing training teams or learning functions in complex and fast-paced environments.
• Strong leadership, organizational, and project management skills.
• Excellent communication and interpersonal skills with the ability to influence cross-functional teams.
• Strategic thinker with a proactive approach to problem-solving and continuous improvement.
• Experience in content creation, learning program development, or instructional design is a plus.
• Highly proactive and self-motivated.
• Strong decision-making and problem-solving abilities.
• Comfortable managing team dynamics in fast-paced environments.
• Innovative mindset with a focus on process improvement and learning excellence.
• Industry experience in iGaming, betting, or tech support is a strong plus.
• Proficiency in Spanish and/or Portuguese is considered a significant advantage.

Benefits

• Competitive Compensation: Attractive salary and bonus scheme
• Health insurance: Group health & medical insurance package
• Top-Notch Equipment: All the tools you need for your role
• Career Growth: Focused career development, performance management, and training opportunities
• Inclusive Environment: A welcoming, international, and multicultural team
• Engaging Activities: Exciting events, sports, and team-building activities