Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally.
Requirements
- 2-3 years Help Desk experience
- Technical experience supporting, administration and troubleshooting Microsoft Desktop and Server operating systems and applications
- Familiarity with network hardware (Firewalls, Managed Switches, WAPs)
- Demonstrated knowledge of MS Exchange and Office365 and related e-mail technology
- Ability to navigate Hyper-V console to troubleshoot storage and availability issues in regard to virtual machines.
- Ability to provide escalation support
- Ability to identify imminent failures and escalate as needed
- Generate and provide vendor access accounts following industry security best practices
- Create limited domain user accounts and delegating local server administration as needed
- Provide a secure remote access method as appropriate
- Ability to optimize, apply, filter group policies both by item level filtering and by security groups
- Ability to audit and implement 'need to know' permission/access control
- Share drive permissions
- Make efficient use of security groups (eg not use the default Domain Users group)
- Demonstrate intermediate knowledge of at least one cloud platform and how to navigate its console.
- Ability to identify misconfigured services or applications and escalate as needed
- Ability to review, refine and create SOPs
- User creation/departures
- Software deployments
- VOIP phone support
- Apple Mac OSX support
Benefits
- Medical, Dental and Vision coverage for employee and family
- 401k + company-matched contributions
- Group Term Life and Accidental Death and Dismemberment coverage
- Short-Term (voluntary enrollment) and Long-Term Disability coverage
- Health Savings Account (HSA) Options / PPO Options
- Employee Assistance Program
- Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
- Education Reimbursement Program
- Generous Employee Referral Program - cash bonus for successful referrals!
- Dynamic Recognition and Rewards
- Clear Promotion and Advancement Tracks
- Work with Industry-Leading Talent
