Convergence Specialist

Convergence Specialist will provide technical support for end users, identify and resolve technical issues, and develop knowledge of internal processes and technology. Responsibilities include providing day 1 technical support for new employees, recognizing and escalating issues, and maintaining discipline and professionalism in all interactions.

Requirements

• High School Diploma or equivalent required
• Associates Degree preferred or minimum 4 years of experience in a technical role required
• 2-5 years of increased responsibility and demonstrated knowledge of converged technologies

Benefits

• Medical, dental, and vision plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Income protection through disability and life insurance
• 401(k) with company match
• Unlimited PTO
• Paid company holidays
• Hybrid/remote work
• Paid bonding leave for eligible employees
• Employee discounts
• Access to Employee Assistance Program (EAP)
• Accident, critical illness, long-term care, and hospital indemnity coverages
• Legal and identity theft protection
• Pet insurance
• Supplemental life insurances
• Referral bonuses
• Charitable donation matching
• Allowances for eligible roles