Offering Product Manager, CX

The CX (Customer Experience) Offering Product Manager is responsible for defining, creating, developing, and maintaining key solution capabilities within the CX ecosystem, while strengthening strategic partnerships. This role requires close collaboration with various teams across the organization to develop new and differentiated offerings.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent experience (MBA preferred)
• 12+ years in IT/telecom with at least 8+ years in senior product management, offering leadership, or portfolio strategy roles
• Proven track record managing CX/CCaaS portfolios and strategic vendor relationships (Cisco, Five9, Genesys, AWS, Avaya, Zoom, Verint)
• Experience with solution design, financial modeling, and P&L ownership
• Familiarity with ITIL framework (ITIL v4 Foundation or higher preferred)
• Certifications or proven expertise in one or more of the following: Cisco CCNP Collaboration, Five9 Certified Administrator/Implementation Pro, Genesys Cloud CX Certified Professional, AWS Connect accreditation or relevant implementation experience, Avaya Certified Solutions Specialist, Zoom Phone / Zoom Contact Center accreditation, Verint Workforce Engagement certifications

Benefits

• Medical, dental, and vision plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Income protection through disability and life insurance
• 401(k) with company match
• Unlimited PTO
• Paid company holidays
• Hybrid/remote work
• Paid bonding leave for eligible employees
• Employee discounts
• Access to our Employee Assistance Program (EAP)
• Accident, critical illness, long-term care, and hospital indemnity coverages
• Legal and identity theft protection
• Pet insurance
• Supplemental life insurances
• Referral bonuses
• Charitable donation matching
• Allowances for eligible roles