The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.
Requirements
- Advance, plan, service, and supervise all events
- Plan, direct and evaluate the work of subordinates
- Provide leadership and guidance for event personnel
- Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
- Communicate clearly and concisely in the English language, both orally and in writing
- Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
- Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
- Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles
- Assist in the preparation of building to meet the requirements of upcoming events/shows
- Assist with the completion of pre-show event financial estimates
- Assist with the completion of post-show event settlements
- Advise lessees on services available from independent contractors for events
- Recruit, train, and supervise event staff
- Create work schedules for event & security staff, delegate assignments
- Function as a liaison between users of the facility and the facility staff
- Recommend and evaluate required event staffing levels
- Coordinate communication between building staff and show staff during load in and load out
- Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
- Make hospitality arrangements as needed
- Review emergency planning procedures with all event staff for each event
- Create and distribute detailed data sheets prior to every event
- Prepare and approve bi-weekly payroll for all event staff
- Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
- Serve as Manager on Duty as scheduled
- Other duties and responsibilities as assigned
Benefits
- Health, Dental and Vision Insurance
- 401(k) Savings Plan
- 401(k) matching
- Paid Time Off (vacation days, sick days, and 11 holidays)
