AI Agent Engineer
Observe.AIUnited States
Posted October 28, 2025
108000 - 170000 USD year
Full Time
About the Company
Observe.AI is the leading AI agent platform for customer experience, enabling enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business.
Job Description
Observe.AI is seeking an AI Agent Engineer to lead the charge in building and deploying enterprise-grade Voice, Chat AI agents and AI Copilot. The role involves owning the end-to-end lifecycle of AI agents, building, integrating, testing, demoing to clients, deploying into production, and tuning performance.
Requirements
- 3+ years in conversational AI, ML engineering, or system integration with hands-on delivery of AI/LLM-based solutions
- Strong skills in prompt engineering, workflow building, API integration, and telephony (SIP, Twilio, Amazon Connect, etc.)
- Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.)
- ML expertise in embeddings, retrieval-augmented generation (RAG), evaluation frameworks, fine-tuning models, and performance optimization
- Solid programming skills (Python, JavaScript, or similar)
- Comfort leading customer-facing discussions - from deep technical troubleshooting to weekly project demos
- Strong problem-solving mindset: ability to find workarounds, unblock integrations, and adapt to customer-specific ecosystems
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
Benefits
- Competitive compensation including equity
- Excellent medical, dental, and vision insurance options
- Flexible time off
- 10 Company holidays + Winter Break and up to 16-weeks of parental leave
- 401K plan
- Quarterly Lifestyle Spend
- Monthly Mobile + Internet Stipend
- Pre-tax Commuter Benefits
