Part-Time Resident Services Manager (North East Region)

We're redefining how residential properties are managed in the UK. The Resident Services Manager plays a pivotal role in shaping the resident experience across our Ocasa communities, driving service excellence, fostering community engagement, and ensuring operational standards are consistently met.

Requirements

• Proven experience in a customer-facing management role within the residential property, hospitality, or flexible workspace sectors
• Solid understanding of the residential rental market, including key operational requirements such as health and safety compliance, property inspections, and resident engagement
• Demonstrated success in target-driven roles, with the ability to meet and exceed performance metrics related to occupancy, service delivery, or operational efficiency
• Technologically confident, with proficiency in Microsoft Office and the ability to quickly adapt to multiple business systems and digital platforms
• Excellent interpersonal and communication skills, with a natural ability to build rapport and trust with prospective and existing residents
• Highly organised and detail-oriented, with strong administrative capabilities and a disciplined approach to following processes, policies, and maintaining accurate records
• A genuine passion for delivering exceptional customer experiences, with a proactive and solution-focused mindset

Benefits

• Enhanced Pension
• 25 days annual leave, plus UK bank holidays (pro rated to working pattern)
• Your birthday off
• Time off to move home
• Life assurance
• Group Income Protection
• Private healthcare via Bupa (taxable benefit)
• Commitment to your learning and development
• Employee wellness resources and events
• Employee Assistance Programme
• Regular team building events