Senior US Mortgage Support Analyst - Underwriting
OcrolusNoida, Uttar Pradesh, India
Posted October 30, 2025
Full Time
About the Company
Ocrolus is an AI-driven data and analytics platform for financial institutions, offering document classification, data extraction, fraud detection, and comprehensive income analysis. Our solutions automate underwriting processes across small business, mortgage, and consumer lending, enabling lenders to streamline operations, enhance the borrower experience, and manage risk more effectively.
Job Description
Ocrolus is seeking a detail-oriented and articulate Senior US Mortgage Support Analyst - Underwriting to join their support team. The role involves serving customers via email, chat, or phone, resolving issues and ensuring timely issue resolution, and documenting customer interactions. The ideal candidate will be strong in written and verbal communication, have a strong analytical background, and possess practical experience with SQL.
Requirements
- Serve as the first point of contact for customers.
- Resolve customer complaints.
- Maintain thorough documentation of customer interactions.
- Monitor and track common issues.
- Support service-level agreements (SLAs).
- Prioritize issues and manage time effectively.
Benefits
- Remote-first company
- Growing company
- Opportunity for growth and skill development
