The Strategic Account Director is responsible for maintaining high-quality relationships with Strategic customers, driving product adoption, and increasing retention. They will also serve as a strategic advisor to Enterprise-level customers and identify ways to add value to the partnership.
Requirements
- Previous experience owning revenue growth for an assigned portfolio
- Proven customer-focused mindset
- Highly detail-oriented and strong organizational skills
- Curious and demonstrates thought-leadership
- Strong communication skills - written, verbal, presentation
- Intuitive bias for action
- Adaptable to changing environments and processes
- Executive presence, ability to lead discussions with C-Level contacts internally and externally
- 7+ years of overall work experience in Customer Success, Sales, Onboarding or Project Management at a SaaS company
- Fluent in the English language
Benefits
- 401k with 4% matching
- Health, dental and vision insurance
- 25 days paid time off
- 1 additional day off for your birthday
- 3 days off for volunteering
- Paid sick leave