Customer Service Assistant 3 (PN 20014494)
Ohio Department of Administrative ServicesColumbus, Ohio, United States
Posted March 27, 2026
Full Time
About the Company
The Ohio Department of Administrative Services (DAS) delivers centralized, high‑quality support to state agencies, boards, commissions, local governments, and state universities, streamlining operations across the state. Its core offerings span information technology, procurement, human resources, real‑estate management, printing, payroll, and public‑policy administration, all designed to enhance efficiency and reduce costs. DAS distinguishes itself through a culture of continuous improvement—leveraging Lean/ Six Sigma methodologies and data‑driven project management—to ensure faster, more reliable service delivery. By integrating diverse services under one umbrella, DAS empowers Ohio’s government to serve citizens more effectively and sustainably.
Job Description
The Ohio Department of Health (ODH) is seeking a Customer Service Assistant 3 to provide information and communicate procedures to obtain or amend vital records. The job entails working with records management supervisors, maintaining knowledge of applicable laws and procedures, and responding to email inquiries.
Requirements
- Works with the records management supervisors to ensure productive workflow & review processes regarding the birth & death records
- Maintains an in-depth knowledge of applicable laws, rules, policies & procedures
- Responds to email inquiries regarding Vital Statistics processes & procedures
- Assists customer service staff in the special registration unit in comparing original vital records with change document requests
- Provides guidance & assistance to customers in person, in writing, by e-mail & by telephone
Benefits
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities
- Public Retirement Systems & Optional Deferred Compensation
