Member Experience Specialist
OMERSToronto, Ontario, Canada
Posted November 12, 2025
Full Time
About the Company
OMERS is a purpose-driven pension plan that empowers its members through their pension journey.
Job Description
Join OMERS, a purpose-driven pension plan, as a Member Experience Specialist. Develop technical pension expertise and high-quality customer service skills. Opportunity to service multiple channels and provide exceptional experience to 640,000+ members in Ontario throughout their retirement journey.
Requirements
- 2+ years of pension benefit administration/client service or relevant experience
- Excellent communication skills and possess technical savvy to provide an exceptional member experience
- Positive attitude, customer service focus with a commitment to personal development and continuous learning
- Ability to maintain composure in high-pressure situations and adapt effectively to changing circumstances
- High integrity and discretion to ensure the confidentiality of sensitive information
Benefits
- Annual salary + target bonus
- Participation in the OMERS Defined Benefit Pension Plan
- Comprehensive employer-paid health benefits
- Annual health spending account and employee support programs
- Annual wellness credit of $600
- Competitive paid time off
- Hybrid work environment
- Diverse and inclusive culture
- Extensive professional development and growth opportunities
- Award-winning workplace recognized as one Greater Toronto's Top Employers (2024), Great Place to Work in Canada (2024) & Canada's Most Admired Corporate Cultures (2023)