Salesforce Administrator
OmiliaNew York, New York, United States
Posted September 11, 2025
Full Time
About the Company
At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience. Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries. With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021. Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs. In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.
Job Description
Omilia is seeking an experienced Salesforce Administrator to join its Revenue Operations team. The role involves managing Salesforce configuration, support, and training, ensuring tactical operations align with strategic objectives. The ideal candidate will be detail-oriented, proactive, and collaborative, and comfortable working in a fast-paced environment. Strong communication, multitasking, and organizational skills are essential.
Requirements
- Degree in Business Administration, Economics, Technology, or a similar field.
- Minimum of 2-3 years of hands-on Salesforce administration experience.
- Demonstrated proficiency with Trailhead Badges/Superbadges.
- Experience implementing Salesforce Flow, fields, lightning pages, dynamic layouts, actions, Products & Price Books, custom objects, email alerts, custom settings, record types, approval processes, dashboards and reports.
- Experience with Salesforce analytics, reports, and dashboards.
- Proficiency in Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
- Experience with sandbox testing and deployment.
- Excellent communication, collaboration, and team-working skills.
- Strong analytical skills and attention to detail.
- Proven business understanding mindset.
- Availability and responsiveness to questions.
Benefits
- Long-term employment
- Professional growth opportunities
- Opportunity to work on cutting-edge technology
- Positive work environment
- Company pride in fostering diversity and inclusion
