Senior Site Reliability Engineer
OmiliaPortugal, Antioquia, Colombia
Posted October 10, 2025
Full Time
About the Company
At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience. Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries. With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021. Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs. In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.
Job Description
We are seeking a Senior Site Reliability Engineer with Cloud platform experience to join a team responsible for operating and maintaining production clusters and developing observability solutions. The role involves collaboration, troubleshooting, automation, and advocating for a culture of reliability. The ideal candidate will be a critical part of the team, contributing to platform stability and performance.
Requirements
- Bachelor's Degree or MS in Engineering or equivalent.
- Experience in operating at least one container orchestration cluster (Kubernetes, Docker Swarm).
- Experience developing or maintaining software for production services at scale.
- Experience with ELK.
- Experience with AWS.
- Experience with Grafana/Prometheus stack.
- Strong scripting skills (Bash, Python or Go).
- Excellent communication skills.
- Thinking out of the box and anticipating challenges.
- Versatility and a team player mindset.
Benefits
- Fixed compensation
- Long-term employment
- Professional growth
- Successful technology products
- Fun-to-work-with colleagues
- Apple gear