Customer Support Specialist (EET night shifts, weekends included)

Omnisend is a customer-centric product-focused company where you will be instrumental in creating a global product — Email and SMS marketing platform to drive rapid e-commerce stores growth and accelerate online businesses expansion. We offer a stable role where you can grow with us, and we have a high-performing environment that accelerates your growth.

Requirements

• Fluency in English, both written and spoken
• Proven customer support experience, ideally in a fast-paced tech or SaaS environment
• Strong ownership mindset—you take responsibility, follow through, and deliver results
• Maturity and reliability—able to work independently, prioritize effectively, and remain calm under pressure
• Excellent communication skills—clear, empathetic, and professional in all interactions
• Problem-solving ability with attention to detail and a proactive approach
• Flexibility to adapt to changing situations, schedules, and customer needs
• A long-term mindset—you’re looking for a stable role where you can grow with us

Benefits

• Quarterly salary reviews
• Learning budget for self-improvement after 3 months (1k EUR)
• Private health insurance
• Unlimited access to psychotherapy
• Workstation budget (420 EUR)
• Work anniversary gifts (like home cleaning services)
• Attractive workations and team-led team-building events
• Working methods and best practices inspired by Silicon Valley’s top tech companies
• Senior colleagues (70%+) creating a high-performing environment that accelerates your growth