Account Manager - Hybrid (Scottsdale, AZ)

We're looking for a collaborative and detail-oriented Account Manager to join our Employee Benefits team. This role supports a portfolio of mid-market clients, helping to deliver an exceptional client experience through proactive service, strong plan execution, and meaningful partnership with the lead Benefit Consultant.

Requirements

• Manage the day-to-day service needs of a defined block of mid-market clients
• Partner with the lead Benefit Consultant to support renewal preparation, carrier/vendor coordination, and ongoing strategy execution
• Serve as the main point of contact for client questions, service requests, and issue resolution throughout the year
• Coordinate internal team resources to execute tasks related to plan design changes, compliance deliverables, open enrollment, and employee communication
• Track timelines, deliverables, and open items to ensure client commitments are met with efficiency and follow-through
• Learn and grow your understanding of alternative funding models (e.g., self-funding, level-funding) to prepare for future opportunities in more complex account support
• Support data gathering, benchmarking, reporting, and project management activities in partnership with internal analysts and engagement specialists
• Build trust-based client relationships through responsiveness, accuracy, and attention to detail

Benefits

• Health, wellbeing, retirement, and other financial benefits
• Paid time off
• Overtime pay for non-exempt employees
• Robust learning and development programs
• Reimbursement of job-related expenses