Director, Workforce Management
OneTouch DirectSan Antonio, Texas, United States
Posted September 26, 2025
Full Time
About the Company
As a trusted global outsource provider, we know connection is a universal language. It’s our mission at OneTouch Direct to bring the world closer through unparalleled human interactions, tailoring our services to meet each client’s unique needs. Our people-first culture means we believe in the power of every interaction to build stronger, more meaningful connections. Our agents are the best in the industry, because they genuinely care about providing authentic experiences that leave a lasting, positive impression. Their expertise lets us consistently offer personalized, precise outreach solutions because we understand the needs of our clients and their customers. We don’t just achieve our clients’ business goals; we live a people-first culture that optimizes performance with a relentless drive for results. Here, you don’t just see the results—you feel them. When top-tier service and genuine connection come together, expect the extraordinary.
Job Description
The Director of Workforce Management will oversee workforce optimization programs, analyze data to create staffing plans, manage training, and ensure compliance. This role involves working with multiple teams to enhance staffing levels and maximize guest satisfaction.
Requirements
- Minimum Bachelor’s Degree (4-year College or University)
- 5+ Years of Related Experience in BPO, Call Center, logistics or workforce management
- 3+ Years of leadership experience
- Strong analytical and forecasting skills
- Knowledge of WFM systems and vendor relationships
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance
- Paid Time Off
- Family Leave
- Short Term & Long Term Disability
- Training & Development
