Associate Customer Service Representative

Primary interface of onsemi to external customers and vice versa. Provide customer satisfaction in processing customer orders. Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.

Requirements

• Provide tactical support for Sales and Marketing team
• Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools
• Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities
• Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities
• Provide customer satisfaction in order management to maximize both the company and customer revenue
• Run reports using available tools and analyze the data in order to make decision and or identify trends
• Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues
• Drive closure of exceptional requests
• Respond to customer complaints, requests, and inquiries in a professional and timely manner

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance