AI Success Engineer - US Remote
OpenAIUnited States
Posted January 22, 2026
Full Time
About the Company
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.
Job Description
The AI Success Engineer role is the primary post-sales point of contact for OpenAI's most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI's ambitiously growing platform.
Requirements
- 8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, customer architecture or engineering, or other deep technical enterprise adoption work
- Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage.
- Practical experience with authentication and enterprise security concepts (SSO, domain verification, encryption, and enterprise compliance frameworks (GDPR, HIPAA, etc.))
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance