Support Engineer (Entry-Level)

We are looking for a NYC-based Support Engineer to join our talented, dynamic, and rapidly growing global team. The position is based out of our New York City office located near Bryant Park in Midtown Manhattan and we’re looking for local candidates that can join us in the office two days each week to collaborate with peers and build on our company culture.

Requirements

• Develop scripts that are used for data management and migrating client images into OpenAsset
• Script custom InDesign, Word, and PowerPoint templates that integrate with OpenAsset
• Use our REST API to make updates in client systems as well as advise clients on integrating OpenAsset with other solutions
• Troubleshoot server side, end user and code base issues - triaging bugs and submitting them to our QA team
• Own and manage client support tickets through to resolution and to the client's satisfaction
• Communicate clear and concise answers to complex technical questions
• Work closely with OpenAsset Customer Success Managers to maintain client satisfaction

Benefits

• Competitive salary
• Medical / Dental / Vision coverage
• 20 days paid time off per year + federal holidays
• 5 paid sick days
• Work from home flexibility
• Commuter benefits
• 401k
• Paid parental leave
• Career growth and development opportunities