IT Support Engineer (Team Lead), Fintech
OptasiaAthens, Attica, Greece
Posted March 17, 2026
Full Time
About the Company
Optasia is an AI‑driven fintech platform that empowers mobile network operators, wallet providers, and financial institutions to deliver responsible credit decisions at scale. By leveraging a fully automated decisioning algorithm, the company processes millions of financing approvals each month, enabling access to credit for over 120 million customers worldwide and a potential addressable base of more than 1.15 billion in 2024. Its data‑rich, B2B2X model delivers accurate credit scoring and unlocks new financial services across emerging markets in Africa, the Middle East, Asia, and LATAM. Recognized for its robust security (ISO 27001) and backed by leading investors such as Waha Capital and Ethos, Optasia combines cutting‑edge AI with a proven growth flywheel to drive partner success and financial inclusion.
Job Description
Optasia is seeking a hands-on IT Support Engineer, Team Lead to oversee its IT Support operations and lead a team responsible for delivering reliable Technical Support in a multicultural and innovative environment.
Requirements
- Lead and mentor the IT Support team
- Manage and prioritize support tickets, incidents, and service requests
- Install, configure and maintain Optasia employees' laptops, desktops, peripherals and printers
- Assist Optasia users with their hardware and software related requests
- Ensure proper IT onboarding and offboarding of Optasia employees
- Develop and maintain vendor relations and own Software License Management
- Monitor IT service performance and improve support processes and SLAs
- Provide recommendations when it comes to improving the organization's IT systems
Benefits
- Competitive remuneration package
- Extra day off on your birthday
- Performance-based bonus scheme
- Comprehensive private healthcare insurance
- All the tech gear you need to work smart
