Service Delivery Manager

Optimize is looking for a Service Delivery Manager to oversee the delivery of IT services to clients. The role involves ensuring service levels, managing client relationships, leading service delivery teams, and monitoring KPIs. A strong leader is needed to drive operational excellence and customer satisfaction.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, or a related field; master’s degree preferred.
• 7+ years of experience in service delivery management, preferably in the IT or technology sector.
• Strong knowledge of IT service management frameworks (e.g., ITIL) and practices.
• Proven track record of managing large, complex client accounts and delivering results.
• Excellent communication, negotiation, and interpersonal skills.
• Strong leadership capabilities with team motivation and goal setting.
• Experience in developing and managing budgets in a service delivery context.
• Relevant certifications in service management (e.g., ITIL Certification) are highly desirable.

Benefits

• Class A Health Insurance