Oracle Fusion Cloud ERP Technical - Senior Consultant

As a Senior Consultant in Oracle Customer Success Services, join an international network of experts driving customer success through innovation and expertise. Engage with customers, manage the full lifecycle of delivery and services, and ensure each project has a tangible impact. Work in a collaborative environment that prioritizes teamwork and mutual success.

Requirements

• Engage business partners to gather requirements and translate functional needs into technical/functional specifications for Oracle Fusion ERP solutions.
• Provide customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
• Interact directly with customers, follows through on all assignments and takes ownership of customer issues.
• Consult with Management in directing resolution of critical customer situations.
• Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions.
• Creation/review of Knowledge Articles.
• Stay up to date on Oracle ERP advancements, recommending best practices and continuous improvements.
• Contribute to a collaborative, knowledge-sharing team culture.

Benefits

• Competitive benefits based on parity and consistency
• Flexible medical, life insurance, and retirement options
• Volunteer programs
• Equal Employment Opportunity Employer
• Consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law