As a Support Engineer, you will troubleshoot and resolve complex techno-functional challenges related to Oracle Cloud Financials, engaging directly with customers to analyze problems and provide actionable advice.
Requirements
- Diagnose, analyse, and resolve complex techno-functional issues in Oracle Cloud Financials (v12+)
- Provide expert support for Oracle Financial Modules—GL, AP, AR, FA, IBY, PA, CST, ZX, PSA—
- Leverage advanced technical skills (SQL, PLSQL, OTBI/BIP/FRS, FBDI, ADFDI, BPM workflows, ADF Faces, BI Extract for FTP, payment integration, personalisation) to support and optimize customer solutions
- Relate product functionality to customer business processes, advising on practical solutions for unique business scenarios
- Manage customer communications with service orientation; assess critical situations, set realistic expectations, and mobilize organizational resources as needed
- Participate in continuous process improvement initiatives, contributing to methods, tools, and utilities that drive operational excellence
- Collaborate with peer teams for issue resolution and share knowledge across the organization
- Develop and maintain comprehensive documentation for system architecture, design, technical operations, implementations, support, and testing activities
Benefits
- Competitive benefits based on parity and consistency
- Flexible medical, life insurance, and retirement options
- Support for employees to give back to their communities through volunteer programs
