As a Support Engineer within Oracle Customer Success Services, you will troubleshoot and resolve complex techno-functional challenges related to Oracle Cloud Financials. Drawing on your extensive functional and technical expertise, you’ll engage directly with customers to analyze problems, provide actionable advice, and ensure optimal solution deployment.
Requirements
- Diagnose, analyze, and resolve complex techno-functional issues in Oracle Cloud Financials (v12+), collaborating with internal and external stakeholders.
- Provide expert support for Oracle Financial Modules—GL, AP, AR, FA, IBY, PA, CST, ZX, PSA—and deliver implementation advice fitting diverse business requirements.
- Leverage advanced technical skills (SQL, PLSQL, OTBI/BIP/FRS, FBDI, ADFDI, BPM workflows, ADF Faces, BI Extract for FTP, payment integration, personalization) to support and optimize customer solutions.
- Manage customer communications with service orientation; assess critical situations, set realistic expectations, and mobilize organizational resources as needed.
- Participate in continuous process improvement initiatives, contributing to methods, tools, and utilities that drive operational excellence.
- Collaborate with peer teams for issue resolution and share knowledge across the organization.
- Develop and maintain comprehensive documentation for system architecture, design, technical operations, implementations, support, and testing activities.
Benefits
- Competitive benefits based on parity and consistency
- Flexible medical, life insurance, and retirement options
- Support for employees to give back to their communities through volunteer programs
