Specialist Technical Account Manager 5

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery, helping customers maximize the business value of their Oracle investments and achieving desired business outcomes while minimizing risk.

Requirements

• Develop and Manage the Oracle Customer Relationships
• Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions
• Coordinate delivery of Oracle Services
• Monitor, report and communicate on complex projects
• Identify and submit delivery leads for new opportunities and contract renewals
• Act as a point of contact for any major incidents
• Establish and maintain a delivery governance model with the customer
• Perform proactive scope and risk management
• Lead complex account planning and reviews
• Often takes a project/program lead role
• Provide leadership and expertise in the development of new products, services and processes
• Lead initiatives for organizational process improvement and tool development
• Contribute to the organization at a regional level to drive regional and global strategy execution

Benefits

• Competitive benefits based on parity and consistency
• Flexible medical, life insurance, and retirement options
• Volunteer programs to give back to the community