Service Delivery Analyst/Site Reliability Engineer Intern

Orion Health is seeking a Service Delivery Analyst/Site Reliability Engineer Intern to join a team focused on improving global health systems through technology. The role involves contributing to service management, incident resolution, and capacity planning within a fast-paced, dynamic environment. It’s an opportunity to learn and impact healthcare outcomes.

Requirements

• Join and contribute to regular service management and change advisory meetings
• Assist in assigning and escalating incident and service request tickets
• Support the delivery of weekly and monthly client reports
• Help prepare IT service management reports, including KPIs and trend analysis
• Help maintain internal workspaces and tools used in change and incident management
• Performance Optimization - Help identify performance bottlenecks and implement solutions to improve system efficiency
• Capacity Planning - Assist in forecasting and planning for future system capacity needs to ensure scalability
• Basic Programming - i.e. Bash and Python
• Cloud & Infrastructure - Knowledge of cloud platform (AWS)
• Interests in IT service management and a willingness to learn