Technical Support Engineer

The Osigu Technical Support Team is dedicated to providing technical assistance, training customers to optimize the use of Osigu products and services. Our focus is on customer satisfaction and operational excellence, driving the growth and success of Osigu.

Requirements

• Manage incoming support cases, analyzing and resolving technical problems reported by customers within agreed service level agreements (SLAs).
• Serve as first responders, effectively communicating with customers to understand their needs and provide timely and accurate support.
• Use advanced technical experience to diagnose and resolve complex technical problems reported by customers.
• Collaborate with product teams, engineering, customer success, and other teams to address technical challenges and implement innovative solutions.
• Stay up-to-date with emerging technologies and best practices to improve the technical support experience and capabilities.
• Document all customer interactions, solutions, and resolutions with precision and thoroughness to build a knowledge base and facilitate knowledge sharing.
• Collaborate with team members and other departments to address recurring problems and implement process improvements that enhance support efficiency and effectiveness.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship