Technical Account Manager

As a Technical Account Manager at Outsight, you will be the key technical liaison for our most strategic clients and partners globally. You will ensure the operational excellence of our Outsight solution on the client side, guarantee a high level of technical satisfaction, maximize feature adoption, and coordinate the communication during the resolution process for critical incidents.

Requirements

• Higher education (Master’s degree in Engineering, Computer Science, or equivalent technical background)
• Minimum 3 to 5 years of experience in a similar role (TAM, Technical Consultant, L2/L3 Support Engineer)
• Experience in managing complex technical projects and interacting with C-Level stakeholders
• Technical Ecosystem Knowledge: Strong understanding of software architectures, APIs, databases, and cloud computing concepts
• Diagnostics: Strong understanding of diagnostic methodologies and the ability to interpret technical information provided by L2/L3 teams to communicate effectively with the client
• Tool Proficiency: Experience with ticketing tools (Jira), CRMs (Hubspot)
• Excellent communicator, capable of translating complex technical concepts into clear language for non-technical decision-makers
• Driven by client satisfaction and possessing great empathy to understand the business impact of technical problems
• Rigor and Organization: Extremely rigorous in follow-up, capable of managing multiple priorities simultaneously
• Proactivity: Ability to anticipate technical problems before they become critical
• Fluent technical English is essential (written and spoken). French is a plus

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance