CUSTOMER EXPERIENCE ASSISTANT

The Customer Experience Assistant takes responsibility for providing our Gold Standard customer experience across digital channels communication with a focus on B2C. This involves working with internal and external customers to ensure their experience with us is a positive and memorable one.

Requirements

• Proven experience in a customer service or customer experience role, preferably in a B2C environment.
• Exceptional communication skills, both verbal and written, with the ability to engage professionally across multiple channels (phone, email, social media).
• Strong problem-solving skills with a customer-first mindset.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM or ticketing systems is an asset.
• Highly organized with excellent time management and attention to detail.
• A proactive and collaborative team player who thrives on delivering exceptional customer experiences.
• Familiarity with e-commerce or consumer goods industries is a plus.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance