Senior Technical Lead – Helpdesk & Projects

We're looking for a Senior Technical Lead to join our team. The role will involve supervising and mentoring the technical support team, managing the helpdesk ticketing system, and providing technical escalation support. The ideal candidate will have experience in a senior technical support role, preferably in an MSP or IT services setting, and a strong knowledge of Windows 10/11, Windows Server, Active Directory, and Office 365 administration.

Requirements

• Proven experience in a senior technical support role, preferably in an MSP or IT services setting.
• Strong knowledge of Windows 10/11, Windows Server, Active Directory, and Office 365 administration.
• Working knowledge of DNS, DHCP, MX records, SPF/DMARC, and email tracing.
• Familiarity with PowerShell scripting and endpoint security tools.
• Exposure to macOS and a willingness to explore and troubleshoot unfamiliar systems.
• Experience with project management tools and helpdesk systems (e.g., SuperOps, ConnectWise, Autotask).
• Ability to work both autonomously and collaboratively, especially in a hybrid or remote setup.

Benefits

• Supportive and flexible work environment with a high-performing team.
• Opportunities for career growth in a rapidly evolving company.
• Exposure to innovative tools and real autonomy to lead change.