Associate System Support Engineer
Owens & MinorCharlottesville, Virginia, United States
Posted August 20, 2025
Full Time
About the Company
Owens & Minor, Inc. (NYSE: OMI) is a Fortune 500 global healthcare solutions company providing essential products and services that support care from the hospital to the home. For over 100 years, Owens & Minor and its affiliated brands, Apria® , Byram®, and HALYARD*, have helped to make each day better for the patients, providers, and communities we serve. Powered by more than 20,000 teammates worldwide, Owens & Minor delivers comfort and confidence behind the scenes so healthcare stays at the forefront. Owens & Minor exists because every day, everywhere, Life Takes Care™.
Job Description
Owens & Minor is looking for an Associate System Support Engineer to join the NOC team responsible for monitoring and maintaining over 2000 servers and 3000 network devices located in Owens & Minor locations globally.
Requirements
- Monitor production and non-production systems
- Respond to alerts and event-generated incident tickets
- Escalate complex incidents to Networking, Server, and other resources
- Review and update status of incidents in ticketing system
- Create trouble tickets with carriers for circuit issues
- Interface with internal IT groups and business units
- Support the Major Incident Management process
- Participate in the transfer of information from one shift to the next
- Serve as mentor for junior NOC analysts
- Must be available to be a part of a 24/7/365 rotational on-call schedule
- Experience in document creation based on scenario
- Coordination with different vender for escalation in timely manner
- Provide Proactive and reactive support for infrastructure
- Having knowledge of basic database monitoring e.g., MSSQL, DB2, Oracle etc.
- Having knowledge of basic Linux, window, VMware monitoring