Senior Field Service Engineer
Oxford Nanopore TechnologiesMelbourne, Victoria, Australia
Posted October 17, 2025
Full Time
About the Company
Oxford Nanopore Technologies is a leader in nanopore DNA and RNA sequencing technology, offering real-time data delivery and scalability from portable to population scale. Founded in 2005 as a spin-out from the University of Oxford, the company's innovative platform disrupts traditional biological analysis methods, enabling rapid insights worldwide. With over 600 employees across various disciplines, Oxford Nanopore aims to revolutionize applications with a profound positive impact on society.
Job Description
Oxford Nanopore is seeking a Senior Field Service Engineer to provide technical expertise and service on their hardware devices. The role involves installing, servicing, maintaining, and supporting these products to enable optimal device utilization, including customer-site infrastructure. Collaboration with multiple teams is essential.
Requirements
- Install, upgrade, repair, maintain and network instruments
- Provide technical support to customers
- Manage inventory and administrative tasks
- Build and maintain strong relationships with strategic customers
- Experience navigating a Linux file system via command line
- High work standard and quality
