Investments Operational Program Manager - Commercial Loan Servicing

Pacific Life is seeking an Operational Program Manager to oversee a two-person team responsible for providing support to our Real Estate Portfolio Management team and other operational programs within PLI. The successful candidate will have a Bachelor's degree in accounting, real estate or similar, and 5+ years of related experience, including some leadership experience.

Requirements

• Manage the Operations Support Analysts responsible for spreading financial statements for our Pacific Life commercial real estate portfolio
• Deliver comprehensive training, foster collaboration, and maintain clear communication with the Pacific Life Real Estate Portfolio Management team
• Monitor all necessary management reporting prior to established deadlines
• Assist and participate in department-related projects (e.g. onboarding new third-party investments and onboarding official documents across all PLI asset classes)
• Support key PLI operational programs including research, analysis and reporting
• Partner with the Sr PLI Operational Program Analyst role to monitor portfolio trends to ensure meeting pledging benchmarks
• Work with external program partners to continue to qualify and grow pledging population to support PL liquidity and investment needs
• Develop processes and plans to implement solutions for new and existing programs for PLI
• Work independently to explore new functionality within Real Estate’s mortgage loan servicing system and make recommendations for use by internal teams

Benefits

• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation