As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence.
Requirements
- Receive, process, and track assigned orders through to scheduling.
- Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
- Communicate significant information regarding customer accounts/orders to appropriate internal departments.
- Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
- Serve as a link between the customer and the design, sales and production teams to meet customer requirements.
- Maintain organized customer files.
- Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed.
- Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules;
- Provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.
Benefits
- Paid Vacation
- Paid Holidays
- Medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
- 401k plan with employer provided matching contributions
