Principle Customer Success Manager
PagerDutyLondon, England, United Kingdom • Atlanta, Georgia, United States • Lisbon, Portugal • San Francisco, California, United States • Santiago Metropolitan Region, Chile • Sydney, New South Wales, Australia • Chiyoda, Japan • Toronto, Ontario, Canada
Posted September 22, 2025
Full Time
About the Company
PagerDuty is a leading incident response platform that helps companies deliver optimal digital experiences by identifying issues in real-time and facilitating rapid problem resolution. With over 18,000 businesses relying on its services, PagerDuty enables teams to focus more on innovation rather than incident management. The company's culture emphasizes collaboration, creativity, and a commitment to reinventing how people and companies work together globally.
Job Description
PagerDuty is seeking a Principal Customer Success Manager to build strong relationships with customers, drive product adoption, and reduce risk. The role involves translating PagerDuty's product knowledge into actionable business priorities, identifying and mitigating risks, and delivering consistent customer value. This is a fully remote position within a hybrid organization.
Requirements
- Experienced professional with 5-10 years relevant industry expertise
- Experience building business value ROI models
- Working knowledge in a SaaS business model
- Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring
- Ability to travel to client sites
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty
- Paid parental leave
- Paid volunteer time off
- Company-wide hack weeks
- Mental wellness programs
